EVENT PORTAL FAQS
HOW DO I REGISTER?
WHAT BROWSER SHOULD I USE?
To optimise the broadcast of sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings.
HOW DO I GET MY LOG IN DETAILS?
Your login details will be sent to you to access the portal the week of the event, if you do not receive this email, please contact Irene.
Please be sure to check your Junk inbox for this email.
LOGGED IN AND CAN’T SEE SESSIONS?
Please note, Live Tech Support is only available during conference program hours.
YOUR PASSWORD/PIN
Please keep your login details handy to access the portal as you may need to log in and out across the programmed days.
You can reset your password at any time. Your PIN will always stay the same so you can also use this to log in.
If you do not receive the email, please contact Irene.
I AM NOT RECEIVING EVENT EMAILS
Sometimes emails don’t get through firewall settings. To overcome this issues, please whitelist all email addresses listed in the section below if you find you are not receiving event correspondence.
Email address:
irene@laevents.com.au;
stacey@laevents.com.au;
theni@laevents.com.au
GETTING LIVE SUPPORT
Please note, Live Tech Support is only available during conference program hours.
HOW DO I REPORT A BUG?
If you experience any issues with the Online Portal, please click the red ‘Tech Support’ button at the top right-hand side of the Portal. This will show up once you have logged in.
You can also email Irene if you need assistance logging in.
HOW LONG WILL THE PORTAL BE OPEN?
The portal will be available to login from the week of the conference and will then be open for a currently undetermined period of time post-conference.
Watch this space to find out when the deadline is for viewing the content post-conference.
LOGGING IN FOR THE FIRST TIME
When you first login to the OnAIR Portal, the Event Check-In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo at the top right of the screen and select My Settings. Please check that your time zone is set correctly to ensure the agenda displays in your local time.
I GET AN ERROR DISPLAY OF ‘NO PLAYABLE SOURCES FOUND’
Go back to the timeline and come back into the session again. If the issue still continues, open a ‘back-up stream’ of the AIRCast session at the bottom left corner of the video and select “Audio/Video Issues?”.
MY SCREEN IS BEING CUT OFF IN A SESSION
AUDIO RECOMMENDATION
There are interactive sessions and networking features available, so a headset is recommended to optimise your audio.
LOG IN PERMISIONS
Each time you log in you will be asked to give permission for the portal to use your camera and microphone. We recommend allowing both features to maximise your experience as you will then be able to use the Exhibition Hall, Meeting Hub and join the Social Functions.
PORTAL FEATURES
JOINING A LIVE SESSION
When joining a live session, a window will appear asking you to connect to the audio. If the webinar does not load or if you are having any technical issues viewing the session, you can click on the ‘Technical Issues? Launch Zoom App’ link at the bottom of the window. This link allows you to download the Zoom App directly to your computer and this will resolve most issues. Please click on the Live Support icon located at the top right-hand side of the OnAIR Portal (red headset icon) for additional assistance.
USING THE TIMELINE
The OnAIR timeline will display in your browser’s time zone. To edit your time zone click ‘My Settings’ located at the top right-hand side of the OnAIR Portal.
USING THE EXHIBITION HALL
The Exhibition Hall will be open for the duration of the Conference. You can view the uploaded materials and meet with the exhibitors. When requesting a meeting with an exhibitor your camera and microphone will need to be enabled.
POSTER GALLERY
USING LIVE Q&A
Some sessions will be running a Live Q&A so you can write in questions to the speakers. Use the Live Q&A tab on the right-hand side of the session page to ‘up-vote’ questions you like the sound of and ask your own questions.
PARTICIPATING IN THE POSTER SESSIONS
During the Poster Sessions you will be able to browse and search for submissions that interest you. Click on the submission in the Gallery to view the Poster, view the author’s presentation via a 2-minute video, view supplementary material and leave comments/questions for the author via text-based Q&A.
GAMIFICATION AND PRIZES
Click on the points bar on the top righthand side of the portal so find out how you can win prizes at TEMC 2021 Online. The fastest way to win points is to visit our fantastic Exhibitors in the Exhibition Hall.
The winner of the Leaderboard will win a prize. See the OnAIR Portal for details by clicking the points bar and selecting ‘prizes’.
USING THE MEETING HUB
USING LIVE Q&A
Each session will be running a Live Q&A so you can write in questions to the speakers. Use the Live Q&A tab on the right-hand side of the session page to ‘up-vote’ questions you like the sound of and ask your own questions.
POSTER GALLERY
This section of the portal contains Poster Abstracts and Supporting Materials. You can communicate with authors via the discussion forum associated with each poster.
SOCIAL FUNCTIONS
Each programmed day may end with a short Social Function to allow you to see and interact in randomised groups of your fellow attendees. It is your choice if you wish to participate.
NEED OUR HELP?
Are you having trouble registering, not receiving emails, need technical support in the Online Portal or have any general questions?
Are you presenting and need some assistance on uploading your content or have any questions about your presentation?
Contact our Online Events team
Irene Rivera
Conference Coordinator
irene@laevents.com.au